Shipping policy

At Austyn Marie Design, we are committed to ensuring that your pieces are delivered safely and efficiently. Please review our shipping policy below for important information regarding your purchase.

Processing Time

  • Orders are typically processed within 2-5 business days of purchase.
  • Custom requests or tailored services may require additional time; we will communicate any delays promptly.

Shipping Methods

  • We partner with trusted carriers to provide reliable and secure shipping services and primarily use the 3rd party company, Pirate Ship.
  • All items are meticulously packaged to preserve their condition during transit.
  • For fragile or oversized pieces, we may utilize specialty shipping services to ensure safe delivery.

Shipping Costs

  • Shipping rates are calculated based on the item's size, weight, and destination.
  • Any applicable duties, taxes, or customs fees for international orders are the responsibility of the buyer.

Shipping | Delivery Times

  • Estimated shipping processing time is 5-10 business days from purchase date. 
  • Please note that delivery times may vary due to factors beyond our control, such as carrier delays or customs processing.

Insurance & Tracking

  • All shipments include tracking information, which will be shared via email upon dispatch.

  • We offer third-party shipping insurance through Pirate Ship's InsureShield service to protect your purchase against loss or damage during transit.

    • Insurance Costs:

      • Domestic Shipments: $1.00 for every $100 of declared value.
      • International Shipments: $1.00 for every $100 of declared value.

    • Coverage Limits:

      • Up to $10,000 per UPS shipment.
      • Up to $5,000 per USPS shipment.
      • Note: The limit for USPS First Class Package International and Simple Export Rate is $400.

    • Filing a Claim:

      • In the unlikely event of loss or damage, please contact us within 40 days of receipt.
      • We will process and file the claim with InsureShield for you.
      • Claims must be filed within 30 days after delivery or the expected delivery date.
      • For detailed instructions on filing a claim, please refer to Pirate Ship's support article:
        Pirate Ship Support

    • Required Documentation for Claims:

      • Proof of value (e.g., invoice or receipt). *We will provide*
      • Photos of the damaged item(s) and packaging. 
      • ALL sides of the box - 6 photos
      • Inside of box containing the shipping supplies used - 2 photos
      • Damaged Item - all sides of item and video if possible.
      • Tracking information. *We will provide*
      • PLEASE DO NOT THROW AWAY BOX, SHIPPING SUPPLIES OR ITEM ITSELF!
      • Any other relevant information as specified by InsureShield.
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    • Exclusions:
      • Certain items may not be eligible for coverage.
      • For a comprehensive list of exclusions, please review InsureShield's Terms and Conditions:
        Pirate Ship Support

Returns & Exchanges

  • All sales are final. We do not accept returns or exchanges.
  • We encourage you to review all descriptions, photos, and measurements carefully before making your purchase. If you have any questions or need additional details about a piece, please reach out before placing your order.

International Shipping

  • We are delighted to ship worldwide; however, please ensure that your country allows the import of antiques.
  • Buyers are responsible for understanding their country's import laws and any associated costs.

Additional Information

  • If you have specific delivery instructions or require expedited shipping, please let us know during checkout or contact us directly at austynmariedesign@gmail.com.
  • Local pickup may be available for certain orders—contact us to learn more.

Thank you for choosing Austyn Marie Design. Your satisfaction is our priority, and we are here to assist you with any questions or concerns regarding your purchase.